Terms of Use

This website (the “Website”) is part of the EMD Serono Canada family of websites http://emdserono.ca/ and is owned and operated by EMD Serono, a division of EMD Inc., Canada (“EMD Serono”, “We”, “Us” or “Our”) and Our contractors. Your access to Our Website is conditional upon your acceptance of and compliance with the terms, conditions, notices and disclaimers contained in these Terms of Use and our Privacy Policy, which can be found at http://emdserono.ca/en/privacy_policy.html (together, We refer to the Terms of Use and the Privacy Policy as the “Conditions of Use”). By using or continuing to access Our Website and the data stored on it, you demonstrate that you agree to the Conditions of Use.

If you don’t want to be bound by the Conditions of Use, do not access Our Website. You can contact us by mail at:

EMD Serono, Canada
Head office
2695 North Sheridan Way, Suite 200
Mississauga, ON L5K 2N6

For questions about your treatment, or to report a side effect (adverse drug event) or product complaints, contact our Patient Support Program:

Neurodegenerative Diseases: 1-888-677-3243
Fertility: 1-800-387-8479
Endocrinology: 1-877-724-9361

For questions about orders, logistics and distribution, please call 1-800-387-9749.

For Medical Information about our therapies, please call 905-919-0200 or 1-888-737-6668.

EMD Serono reserves the right to modify the Conditions of Use of Our Website at any time and at Our sole discretion. However, We want to ensure that you are aware of any changes to the Conditions of Use. We will post prominent notices on Our Website regarding any planned changes to these Conditions of Use for at least thirty days before they come into effect, after which the changes will immediately become effective. By continuing to use Our Website after any such changes, you indicate that you accept the modified Conditions of Use.

Use of this website

Our Website is intended for general information purposes only; by accessing Our Website, you agree to use the information contained here solely for those purposes. By accessing Our Website, you also agree to use any information found on it in accordance with all applicable local, provincial, national or international laws and regulations.

Our Website may include nutritional, disease awareness, exercise and fitness and other general information provided by healthcare practitioners. You agree that all access and use of any information on Our Website, regardless of its source, is not the professional medical advice, diagnosis or treatment advice of a qualified healthcare professional.

Always speak to your qualified healthcare professional before modifying, beginning, or stopping any course of treatment. Never disregard advice from your qualified medical professional because of something you have read on Our Website or any website linked to from Our Website.

Copyright and intellectual property

EMD Serono authorizes you to view, copy and print materials and information we publish on Our Website for non-commercial or personal use only; however, all materials you have copied or printed from Our Website must retain all: copyright notice; other proprietary notices; and disclaimers.

Except for the authorized uses above, EMD Serono does not authorize you to, and you agree not to, use, copy, distribute, modify, transmit, revise, reverse engineer, republish, translate, sell, exploit, post, re-post or create derivative works of the contents of Our Website for any purpose without Our prior written permission.

The authorized uses specified above do not apply to the design elements or layout of Our Website. Some elements of Our Website are protected by trade dress and other laws – we do not authorize their copying or imitation in whole or in part.

Except for the authorized uses above, you understand and agree that these Conditions of Use do not grant you any license under any patent, trademark, copyright or trade secret of EMD Serono or any third party.

EMD Serono owns or licenses various trademarks and service marks. We make our best efforts to use capitalized, bolded and/or italicized text in order to highlight those trademarks and service marks wherever they appear on Our Website. Any use or misuse of these trademarks or service marks not expressly permitted by these Conditions of Use is prohibited, and by using Our Website you agree not to make such prohibited use.

From time to time, trademarks belonging to third parties may appear on Our Website – we do not claim any ownership, sponsorship, endorsement or licensee rights to those trademarks. Such non-licensed third-party trademarks are used only to identify the specific products and services of their owners.

You may provide Us with information including corrections, questions, enhancement or improvement ideas, comments, suggestions or the like regarding the content of Our Website or any of Our products or services (we refer to this type of information as “Feedback”). You agree that: i) Feedback is non-confidential; ii) We are free to reproduce, use, disclose and distribute Feedback without limitation; and iii) We will not have any duty to compensate you for Feedback you provide Us; and iv) We are free to use any ideas, concepts, know-how or techniques contained in Feedback for any purpose whatsoever including improving, developing, manufacturing and marketing Our products.

EMD Serono reserves the right to take any steps We consider necessary to prevent or restrain any prohibited or unauthorized use of, or access to, Our Website. This includes, but is not limited to, legal action or suspending or terminating your access to Our Website with or without notice.

Retention of ownership of intellectual property

Any use of Our Website not expressly permitted in these Conditions of Use is strictly prohibited. EMD Serono retains all copyright and other proprietary rights in the contents of Our Website.

Links

From time to time you may encounter links to other EMD Serono and third-party websites. These links are provided solely for reference or convenience purposes and these Conditions of Use do not apply to those websites. You acknowledge and agree that links to such sites cannot be taken as reflecting Our endorsement of the sites or any association with their owners.

You agree that you follow links to third-party sites at your own risk, and that EMD Serono is not responsible and will not be liable for: (i) the availability of such websites; (ii) reviewing or maintaining such websites; (iii) how these websites treat your personally identifiable information; (iv) the content of such websites, including (without limitation) any products, advertising, goods, services, other materials or content available from such websites; and (v) the use that others make of these websites.

Your linking to a third-party website or webpage is entirely at your own risk and subject to the terms and conditions of such websites or webpages. Similarly, EMD Serono does not expressly authorize you to link to any of Our websites. We reserve the right to request that links to any of Our websites that you post, re-post or distribute be removed.

Please ensure that you check the legal terms and conditions posted on each website you link to.

Restricted material

You agree not to: (i) interfere with other users’ use and enjoyment of Our Website or other resources available online; (ii) transmit, distribute, direct or link to any files that may contain viruses, or other contaminating or destructive code; (iii) post or transmit material for advertising or commercial purposes on Our Website; (iv) post or transmit any content to Our Website which may injure, disparages or constitutes defamation or libel of any third party; (v) post or transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material or any material that constitutes or encourages criminal conduct or that violates any law; (vi) collect, solicit, transmit, post or otherwise abuse any personally identifiable information of any third party in connection with Our Website; or (vii) direct or cause any third party to take any action in (i) through (vi) above.

Laws

By accessing Our Website, you and EMD Serono agree that all matters relating to your access to, or use of, Our Website will be governed by the laws and regulations of the Province of Ontario, Canada without regard to any conflicts of laws principles. You and EMD Serono also agree and submit that the courts of the Province of Ontario, Canada will be the most convenient jurisdiction to resolve such matters and that those courts should have jurisdiction over any dispute resulting from your use of Our Website.

Our Website and the information it contains is intended for use by residents of Canada only. Other countries may have regulatory requirements or medical practices that are different than those in Canada, and We make no promise or suggestion that materials on Our Website are appropriate or available for use in other locations. Accessing materials on our Website from territories where their contents are illegal is prohibited. Anyone who chooses to access Our Website from countries other than Canada does so at their own risk and is responsible for compliance with local laws.

Interpretation

These Conditions of Use contain the entire agreement between you and EMD Serono relating to the use of Our Website and the materials and information contained there. These Conditions of Use cannot be modified except as described above. If any provision of these Conditions of Use is waived, voided or otherwise deemed invalid or unenforceable by a court of competent jurisdiction, that waiver, voiding, invalidation or unenforceability will not affect any other term in these Conditions of Use. Instead, the remaining terms of these Conditions of Use will continue in force as if the waived, voided or otherwise deemed invalid or unenforceable portions had been removed or modified as required to comply with applicable laws or regulations.

Disclaimer

THE CONTENTS ON THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABLE QUALITY, SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING BY LAW, STATUTE, USAGE OF TRADE OR COURSE OF DEALING. EMD Serono ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION OR OTHER DOCUMENTS THAT ARE REFERENCED BY OR LINKED TO THIS SITE. EMD Serono MAKES NO WARRANTIES OR REPRESENTATIONS, WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SUITABILITY, FOR ANY PURPOSE, OF THE CONTENTS OF THIS SITE, YOUR USE OF THIS SITE, OR YOUR USE OF THE CONTENTS OF ANY SITE LINKED TO THIS SITE. WITHOUT LIMITING THE FOREGOING, EMD Serono MAKES NO REPRESENTATION OR WARRANTY REGARDING THE ACCURACY, COMPLETENESS, CORRECTNESS OR TIMELINESS OF ANY CLAIMS, STATEMENTS OR INFORMATION ON THIS SITE OR ANY SITE TO WHICH IT IS OR CAN BE LINKED.

EMD Serono DOES NOT WARRANT, REPRESENT OR GUARANTEE THAT THE SITE WILL BE COMPATIBLE WITH YOUR COMPUTER OPERATING SYSTEM, OR WILL OPERATE ERROR-FREE, WITHOUT INTERRUPTIONS, OR WILL BE FREE FROM VIRUSES OR OTHER CONTAMINATING OR DESTRUCTIVE PROPERTIES. YOU USE THE SITE AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR ALL CONSEQUENCES, HOWEVER REMOTE, RESULTING FROM YOUR USE OF THE SITE OR THE INFORMATION CONTAINED ON THE SITE. THE FOREGOING EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT THAT APPLICABLE LAW PROHIBITS THE EXCLUSION OF IMPLIED WARRANTIES.

THIS SITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THIS SITE.

THIS SITE IS INTENDED FOR USE BY RESIDENTS IN CANADA. IF YOU ARE NOT AN INTENDED USER OF THE SITE, YOU ARE NOT AUTHORIZED TO USE THE SITE. ANY REFERENCES TO EMD Serono PRODUCTS, SERVICES AND PROGRAMS ARE ONLY APPLICABLE TO RESIDENTS IN CANADA. THESE REFERENCES DO NOT IMPLY THAT EMD Serono INTENDS TO ANNOUNCE SUCH PRODUCTS, SERVICES OR PROGRAMS IN ANY OTHER COUNTRY OTHER THAN CANADA.

Liability limitation

EMD Serono, ITS AFFILIATES AND ANY DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS OR AGENTS OF THE FOREGOING, INCLUDING ANY EDITORIAL ADVISORS, SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OF ANY KIND, OR ANY OTHER DAMAGES WHATSOEVER, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, PATENT OR COPYRIGHT INFRINGEMENT, OR ANY OTHER LEGAL THEORY, INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WRONGFUL DEATH, BUSINESS INTERRUPTION AND WHETHER RESULTING FROM THE USE OR INABILITY OF USE OF ANY CONTENTS OF THIS SITE (OR A SITE LINKED TO THIS SITE), OR ANY OTHER CAUSE AND EVEN IF CAUSED BY THE NEGLIGENCE OF EMD Serono OR ITS AFFILIATES, OR IF EMD Serono OR ITS AUTHORIZED REPRESENTATIVE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING, OR BOTH.

THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE EXTENT THAT APPLICABLE LAW PROHIBITS THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN ANY EVENT, THE TOTAL LIABILITY OF EMD Serono, ITS AFFILIATES AND ANY DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS OR AGENTS OF THE FOREGOING TO YOU HEREUNDER SHALL NOT EXCEED YOUR ONLINE CHARGES FOR ACCESSING THIS SITE.

Automatic collection of information

All information, including personally identifiable information that you provide while accessing or using Our Website, is subject to these Conditions of Use and more specifically the Privacy Policy (“Policy”) found on the Website. By accessing and using this Website you acknowledge having reviewed the entire Conditions of Use and agree to abide by their conditions.

Contact us

Questions, comments and requests regarding these Conditions of Use should be directed to:

Privacy Officer

EMD Serono, Canada
Head office
2695 North Sheridan Way, Suite 200
Mississauga, ON L5K 2N6

EMD Serono welcomes you to participate in our discussion, commenting and social media channels. We welcome you to contribute to the discussion, but for your enjoyment and the enjoyment of all users of Our Website, we require that you follow these simple rules.

Be yourself. Do not impersonate any other party or disguise the source of any information you submit. This includes, but isn’t limited to, impersonating medical professionals or other users.

Disclose any professional connections. If you are Our employee or have a professional connection to EMD Serono and are contributing in your personal capacity, you must disclose your position. For example, you may include a phrase in your comment stating, “I am an EMD Serono employee commenting in my own personal capacity.”

Take care with personal information. Avoid providing or soliciting personal information that might allow others to identify, contact, track, harass or impersonate you or another person.

Be civil in all  your interactions with Our Website. Do not, and do not attempt to, defame, ridicule, libel, mock, disparage, harass, threaten, intimidate, abuse, bully, defraud or mislead other users. Do not make offensive or inappropriate comments, including but not limited to offensive or inappropriate comments about race, religion, social class, ethnicity, national origin, gender, gender identity, sexual orientation or disability. Avoid using, posting, linking or otherwise making available profane, obscene, indecent, pornographic, sexual or otherwise objectionable content.

Inappropriate content is unwelcome. We may remove any such content from Our Website without notice. We reserve the right to review any comments or posts prior to posting them to Our Website, so your comments and posts may not appear right away.

Respect the Intellectual Property of others. Only post content if you own or have the appropriate rights to the content – including any right required to post or share that content on Our Website.

Respect Our Intellectual Property. All the content that EMD Serono creates or posts on Our Website, including any trademarks, logos, taglines, videos, text, photos, graphics and designs is protected under Canadian and international trademark and copyright laws, intellectual property laws, proprietary rights and laws and is owned by or licensed to EMD Serono unless otherwise indicated.

You own the content you post, but you grant Us a license. By posting content to Our Website, you grant Us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post. If the content you post is Feedback, you grant us additional rights (see above).

We are not responsible for user-created content. By using Our Website, you acknowledge and understand that EMD Serono does not endorse and is not responsible for any shared, posted or linked to comments, references, opinions, claims, advice or other content shared here by any user of Our Website.

Our Website and these Conditions of Use have been designed to comply with Canadian laws and regulations to allow use by Canadian individuals only. Any information We provide is intended for Canadian individuals only.

Do not share your own or anyone else’s medical information. Do not attempt to provide medical advice on this Website. Medical questions should be addressed to a qualified physician or healthcare provider. Information on Our Website is not a substitute for medical advice, diagnosis or treatment of any health condition or problem.

From time to time we may have to remove posts, comments or other shared content from Our Website. Here’s why:

Your comment inappropriately references a product, service or website (ours or someone else’s). EMD Serono doesn’t endorse any users’ comments other than Our own, but we still have to pay attention to the laws and regulations that govern our industry in Canada. In many cases, we are only allowed to mention name, price and quantity when discussing a product. Also, often we cannot allow links to third-party websites since we cannot ensure that they contain, and will continue to contain, information that is both fair and balanced.

Your comment references a possible adverse event. Your comment includes reference to a possible adverse event related to any product. You may contact us to report an adverse event related to an EMD Serono product at:

           Neurodegenerative Diseases: 1-888-677-3243
           Fertility: 1-800-387-8479
           Endocrinology: 1-877-724-9361

If you are not Canadian, ask a qualified physician or healthcare provider for more information or contact your local health authority to report adverse events.

Your comment includes vulgarity. If you use bad language, your comment or post may be removed. We may also remove comments and posts we deem to be a personal attack of any kind or which we deem to be offensive, including for use of terms that target specific ethnic, racial, religious, age or gender orientation groups. Treat other users with respect at all times.

You are providing medical advice. We know our users want to help one another, but serious legal, regulatory and health-related implications may result from spreading unsolicited and unverified medical advice; we can’t allow it on Our Website. As always, consult a qualified physician or healthcare provider for medical advice.

Your comment is spam. Sometimes comments are spam, are clearly off-topic, make unsupported claims, or promote services or products. Please do not use Our Website for these purposes.

Computers can be tricky. Sometimes we will need to remove a comment or comments for a reason not outlined above, or comments may be removed or may not be posted due to technical reasons. If that is the case, we will attempt to post a notification to Our Website indicating why comments or posts were removed. But please know that EMD Serono reserves the right to delete any comment at its sole discretion.

Copyright © EMD Serono, A division of EMD Inc., Canada 2022. All rights reserved.